【待反馈】更新里AI助手打开就提示错误。用不了。
为了能快速了解并处理您的问题，请提供以下基础信息：面板、插件版系统版本 v11.7.0
问题描述：
相关截图（日志、错误）：REQUEST_DATE: 2026-04-25 10:21:49VERSION: CentOS7.6.1810 x86_64(Py3.7.9) - 11.7.0 REMOTE_ADDR: 39.168.145.181 REQUEST_URI: POST /mod/agent/com/get_config?REQUEST_FORM: {＇type＇: ＇＇}USER_AGENT: Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/132.0.0.0 Safari/537.36Traceback (most recent call last):File ＂/www/server/panel/BTPanel/__init__.py＂, line 2620, in publicObject res = run_obj.run(toObject, defs, get)File ＂/www/server/panel/BTPanel/__init__.py＂, line 2566, in run result = getattr(toObject, get.action)(get)File ＂/www/server/panel/mod/modController.py＂, line 91, in model raise public.PanelError(result[＇msg＇])public.PanelError: 面板运行时发生错误: Traceback (most recent call last):File ＂/www/server/panel/mod/project/agent/comMod.py＂, line 19, in ＜module＞ import openaiFile ＂/www/server/panel/pyenv/lib/python3.7/site-packages/openai/__init__.py＂, line 8, in ＜module＞ from . import typesFile ＂/www/server/panel/pyenv/lib/python3.7/site-packages/openai/types/__init__.py＂, line 5, in ＜module＞ from .batch import Batch as BatchFile ＂/www/server/panel/pyenv/lib/python3.7/site-packages/openai/types/batch.py＂, line 7, in ＜module＞ from .._models import BaseModelFile ＂/www/server/panel/pyenv/lib/python3.7/site-packages/openai/_models.py＂, line 23, in ＜module＞ from pydantic.fields import FieldInfoFile ＂/www/server/panel/pyenv/lib/python3.7/site-packages/pydantic/fields.py＂, line 21, in ＜module＞ from pydantic_core import PydanticUndefinedFile ＂/www/server/panel/pyenv/lib/python3.7/site-packages/pydantic_core/__init__.py＂, line 6, in ＜module＞ from ._pydantic_core import (ModuleNotFoundError: No module named ＇pydantic_core._pydantic_core＇During handling of the above exception, another exception occurred:Traceback (most recent call last):File ＂/www/server/panel/mod/project/agent/comMod.py＂, line 22, in ＜module＞ import openaiFile ＂/www/server/panel/pyenv/lib/python3.7/site-packages/openai/__init__.py＂, line 8, in ＜module＞ from . import typesFile ＂/www/server/panel/pyenv/lib/python3.7/site-packages/openai/types/__init__.py＂, line 5, in ＜module＞ from .batch import Batch as BatchFile ＂/www/server/panel/pyenv/lib/python3.7/site-packages/openai/types/batch.py＂, line 7, in ＜module＞ from .._models import BaseModelFile ＂/www/server/panel/pyenv/lib/python3.7/site-packages/openai/_models.py＂, line 23, in ＜module＞ from pydantic.fields import FieldInfoFile ＂/www/server/panel/pyenv/lib/python3.7/site-packages/pydantic/fields.py＂, line 21, in ＜module＞ from pydantic_core import PydanticUndefinedFile ＂/www/server/panel/pyenv/lib/python3.7/site-packages/pydantic_core/__init__.py＂, line 6, in ＜module＞ from ._pydantic_core import (ModuleNotFoundError: No module named ＇pydantic_core._pydantic_core＇
您好，您到独立的SSH终端里执行下面命令 推荐使用多机管理多机管理下载链接
btpip install openai==1.39.0 numpy==1.21.6
然后重启面板
bt restart
重新打开AI助手，如果还是报错，请执行下面的操作
mv /www/server/panel/pyenv/ /www/backup/pyenv_20260427
重新覆盖安装面板（覆盖安装不会对您的业务造成影响，只对面板程序进行覆盖安装）
if [ -f /usr/bin/curl ];then curl -sSO https://download.bt.cn/install/install_panel.sh;else wget -O install_panel.sh https://download.bt.cn/install/install_panel.sh;fi;bash install_panel.sh ed8484bec
如果还是报错，请扫描右下角的客户服务二维码，联系我司客户服务经理，就说找我解决面板AI助手报错的问题
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