【待反馈】更新里AI助手打开就提示错误。用不了。

为了能快速了解并处理您的问题，请提供以下基础信息：

面板、插件版

系统版本 [backcolor=rgba(30, 30, 30, 0.7)]v11.7.0

问题描述：

相关截图（日志、错误）：

[color=var(--el-color-text-primary)][backcolor=var(--el-fill-color-light)]REQUEST_DATE: 2026-04-25 10:21:49

  VERSION: CentOS  7.6.1810 x86_64(Py3.7.9) - 11.7.0 REMOTE_ADDR: 39.168.145.181 REQUEST_URI: POST /mod/agent/com/get_config?REQUEST_FORM: {＇type＇: ＇＇}  USER_AGENT: Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/132.0.0.0 Safari/537.36Traceback (most recent call last):  File ＂/www/server/panel/BTPanel/__init__.py＂, line 2620, in publicObject    res = run_obj.run(toObject, defs, get)  File ＂/www/server/panel/BTPanel/__init__.py＂, line 2566, in run    result = getattr(toObject, get.action)(get)  File ＂/www/server/panel/mod/modController.py＂, line 91, in model    raise public.PanelError(result[＇msg＇])public.PanelError: 面板运行时发生错误: Traceback (most recent call last):  File ＂/www/server/panel/mod/project/agent/comMod.py＂, line 19, in ＜module＞    import openai  File ＂/www/server/panel/pyenv/lib/python3.7/site-packages/openai/__init__.py＂, line 8, in ＜module＞    from . import types  File ＂/www/server/panel/pyenv/lib/python3.7/site-packages/openai/types/__init__.py＂, line 5, in ＜module＞    from .batch import Batch as Batch  File ＂/www/server/panel/pyenv/lib/python3.7/site-packages/openai/types/batch.py＂, line 7, in ＜module＞    from .._models import BaseModel  File ＂/www/server/panel/pyenv/lib/python3.7/site-packages/openai/_models.py＂, line 23, in ＜module＞    from pydantic.fields import FieldInfo  File ＂/www/server/panel/pyenv/lib/python3.7/site-packages/pydantic/fields.py＂, line 21, in ＜module＞    from pydantic_core import PydanticUndefined  File ＂/www/server/panel/pyenv/lib/python3.7/site-packages/pydantic_core/__init__.py＂, line 6, in ＜module＞    from ._pydantic_core import (ModuleNotFoundError: No module named ＇pydantic_core._pydantic_core＇During handling of the above exception, another exception occurred:Traceback (most recent call last):  File ＂/www/server/panel/mod/project/agent/comMod.py＂, line 22, in ＜module＞    import openai  File ＂/www/server/panel/pyenv/lib/python3.7/site-packages/openai/__init__.py＂, line 8, in ＜module＞    from . import types  File ＂/www/server/panel/pyenv/lib/python3.7/site-packages/openai/types/__init__.py＂, line 5, in ＜module＞    from .batch import Batch as Batch  File ＂/www/server/panel/pyenv/lib/python3.7/site-packages/openai/types/batch.py＂, line 7, in ＜module＞    from .._models import BaseModel  File ＂/www/server/panel/pyenv/lib/python3.7/site-packages/openai/_models.py＂, line 23, in ＜module＞    from pydantic.fields import FieldInfo  File ＂/www/server/panel/pyenv/lib/python3.7/site-packages/pydantic/fields.py＂, line 21, in ＜module＞    from pydantic_core import PydanticUndefined  File ＂/www/server/panel/pyenv/lib/python3.7/site-packages/pydantic_core/__init__.py＂, line 6, in ＜module＞    from ._pydantic_core import (ModuleNotFoundError: No module named ＇pydantic_core._pydantic_core＇

您好，您到独立的SSH终端里执行下面命令 推荐使用多机管理多机管理下载链接

1. btpip install openai==1.39.0 numpy==1.21.6

复制代码

然后重启面板

1. bt restart

复制代码

重新打开AI助手，如果还是报错，请执行下面的操作

1. mv /www/server/panel/pyenv/ /www/backup/pyenv_20260427
   

复制代码

重新覆盖安装面板（覆盖安装不会对您的业务造成影响，只对面板程序进行覆盖安装）

1. if [ -f /usr/bin/curl ];then curl -sSO https://download.bt.cn/install/install_panel.sh;else wget -O install_panel.sh https://download.bt.cn/install/install_panel.sh;fi;bash install_panel.sh ed8484bec

复制代码

如果还是报错，请扫描右下角的客户服务二维码，联系我司客户服务经理，就说找我解决面板AI助手报错的问题