【待反馈】出错了，面板运行时发生错误！

为了能快速了解并处理您的问题，请提供以下基础信息：

面板、插件版本：

面板版本：8.2.0

系统版本：

Windows Server 2016 Datacenter (build 14393) x64 (Py3.8.6)

问题描述：

今天打开宝塔面板时提示错误[url=]'连接宝塔官网（www.bt.cn）异常，请检查服务网络状况'[/url]

相关截图（日志、错误）：

REQUEST_DATE: 2025-08-18 13:27:50
PAN_VERSION: 8.2.0
  OS_VERSION: Windows Server 2016 Datacenter (build 14393) x64 (Py3.8.6)
REMOTE_ADDR: 116.232.96.185
REQUEST_URI: POST /ajax?action=UpdatePanel
REQUEST_FORM: {}
  USER_AGENT: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/139.0.0.0 Safari/537.36
Traceback (most recent call last):
  File "D:\BtSoft\panel/class\ajax.py", line 728, in UpdatePanel
    updateInfo = json.loads(result)
  File "C:\Program Files\python\lib\json\__init__.py", line 357, in loads
    return _default_decoder.decode(s)
  File "C:\Program Files\python\lib\json\decoder.py", line 337, in decode
    obj, end = self.raw_decode(s, idx=_w(s, 0).end())
  File "C:\Program Files\python\lib\json\decoder.py", line 353, in raw_decode
    obj, end = self.scan_once(s, idx)
json.decoder.JSONDecodeError: Expecting ',' delimiter: line 1 column 6 (char 5)

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "D:\BtSoft\panel/class\ajax.py", line 732, in UpdatePanel
    updateInfo = json.loads(result)
  File "C:\Program Files\python\lib\json\__init__.py", line 357, in loads
    return _default_decoder.decode(s)
  File "C:\Program Files\python\lib\json\decoder.py", line 337, in decode
    obj, end = self.raw_decode(s, idx=_w(s, 0).end())
  File "C:\Program Files\python\lib\json\decoder.py", line 353, in raw_decode
    obj, end = self.scan_once(s, idx)
json.decoder.JSONDecodeError: Expecting ',' delimiter: line 1 column 6 (char 5)

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "D:\BtSoft\panel\BTPanel\__init__.py", line 1591, in publicObject
    return run_exec().run(toObject, defs, get)
  File "D:\BtSoft\panel\BTPanel\__init__.py", line 1830, in run
    result = resobj(get)
  File "D:\BtSoft\panel/class\ajax.py", line 734, in UpdatePanel
    raise public.PanelError("连接宝塔官网（www.bt.cn）异常，请检查服务网络状况")
public.PanelError: 面板运行时发生错误: '连接宝塔官网（www.bt.cn）异常，请检查服务网络状况'

服务器网络是否能连接宝塔官网，重新试下