【待反馈】面板错误终于有详细的了，请问怎么操作？

面板出现错误，终于搞出详细的了，请看看如何操作？

重装也是一样的提示~

sams 发表于 2022-1-17 21:36
重装也是一样的提示~

1. apt update -y
   
2. apt reinstall curl -y

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您好，您到服务器SSh终端中尝试执行这个命令，看错误信息是curl 后的协议错误，应该是curl版本低导致的

Traceback (most recent call last):
  File "class/pluginAuth.py", line 98, in panel.class.pluginAuth.Plugin.get_plugin_list
  File "class/pluginAuth.py", line 174, in panel.class.pluginAuth.Plugin.__flush_plugin_auth
public.PanelError: 面板运行时发生错误: {'status': False, 'msg': 'curl error: /usr/local/curl/bin/curl ->> /usr/local/curl/bin/curl: error while loading shared libraries: libcares.so.2: cannot open shared object file: No such file or directory\n'}

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "class/pluginAuth.py", line 128, in panel.class.pluginAuth.Plugin.get_plugin_list
public.PanelError: 面板运行时发生错误: '无法连接宝塔云端服务器，请刷新页面重试-2'

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "/www/server/panel/BTPanel/__init__.py", line 1786, in publicObject
    return run_exec().run(toObject, defs, get)
  File "/www/server/panel/BTPanel/__init__.py", line 1734, in run
    result = getattr(toObject,get.action)(get)
  File "class/panelPlugin.py", line 1289, in get_index_list
    softList = self.get_cloud_list(get)['list']
  File "class/panelPlugin.py", line 928, in get_cloud_list
    softList = Plugin(False).get_plugin_list(force)
  File "class/pluginAuth.py", line 131, in panel.class.pluginAuth.Plugin.get_plugin_list
public.PanelError: 面板运行时发生错误: '无法连接宝塔云端服务器，请刷新页面重试-3'

sams 发表于 2022-1-18 09:46
Traceback (most recent call last):
  File "class/pluginAuth.py", line 98, in panel.class.pluginAuth. ...

您好，您执行上面大炮提供命令重新安装下curl命令然后再试试

已执行，并重启服务器，还是这个提示。
服务器环境如下：
REQUEST_DATE: 2022-01-18 10:01:27
PAN_VERSION: 7.8.0
  OS_VERSION: Debian GNU/Linux 11 x86_64(Py3.7.9)
REMOTE_ADDR: 192.168.0.18
REQUEST_URI: POST /plugin?action=get_soft_list
REQUEST_FORM: {'p': '1', 'type': '5', 'tojs': 'soft.get_list', 'force': '0', 'query': 'mysql'}
  USER_AGENT: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/96.0.4664.93 Safari/537.36

sams 发表于 2022-1-18 10:02
已执行，并重启服务器，还是这个提示。
服务器环境如下：
REQUEST_DATE: 2022-01-18 10:01:27

执行下面命令ping测试看下

1. ping api.bt.cn
   
2. curl -I https://api.bt.cn

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看一下，截图

谢花郎 发表于 2022-1-18 11:14
执行下面命令ping测试看下

已传截图

sams 发表于 2022-1-18 14:52
已传截图

您那边下个todesk远程工具，然后论坛私信发我远程码，我远程看下

Traceback (most recent call last):  File "class/pluginAuth.py", line 98, in panel.class.pluginAuth.Plugin.get_plugin_list  File "class/pluginAuth.py", line 174, in panel.class.pluginAuth.Plugin.__flush_plugin_authpublic.PanelError: 面板运行时发生错误: {'status': False, 'msg': 'curl error: /usr/local/curl/bin/curl ->> /usr/local/curl/bin/curl: error while loading shared libraries: libcares.so.2: cannot open shared object file: No such file or directory\n'}During handling of the above exception, another exception occurred:Traceback (most recent call last):  File "class/pluginAuth.py", line 128, in panel.class.pluginAuth.Plugin.get_plugin_listpublic.PanelError: 面板运行时发生错误: 无法连接宝塔云端服务器，请刷新页面重试-2During handling of the above exception, another exception occurred:Traceback (most recent call last):  File "/www/server/panel/BTPanel/__init__.py", line 1802, in publicObject    return run_exec().run(toObject, defs, get)  File "/www/server/panel/BTPanel/__init__.py", line 1750, in run    result = getattr(toObject,get.action)(get)  File "class/panelPlugin.py", line 1253, in get_soft_list    softList = self.get_cloud_list(get)  File "class/panelPlugin.py", line 929, in get_cloud_list    softList = Plugin(False).get_plugin_list(force)  File "class/pluginAuth.py", line 131, in panel.class.pluginAuth.Plugin.get_plugin_listpublic.PanelError: 面板运行时发生错误: 无法连接宝塔云端服务器，请刷新页面重试-3

REQUEST_DATE: 2022-03-01 10:22:38
PAN_VERSION: 7.9.0
  OS_VERSION: Debian GNU/Linux 11 x86_64(Py3.7.9)
REMOTE_ADDR: 192.168.0.18
REQUEST_URI: POST /plugin?action=get_soft_list
REQUEST_FORM: {'p': '1', 'type': '0', 'tojs': 'soft.get_list', 'force': '0', 'query': ''}
  USER_AGENT: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/96.0.4664.93 Safari/537.36

sams 发表于 2022-3-1 10:25
REQUEST_DATE: 2022-03-01 10:22:38
PAN_VERSION: 7.9.0
  OS_VERSION: Debian GNU/Linux 11 x86_64(Py3.7 ...

获取不到软件列表，您发Todesk远程连接码给我吧