【待反馈】下载邮局管理器时面板运行发生错误

为了能快速了解并处理您的问题，请提供以下基础信息：

面板、插件版本：linux7.9.9

系统版本：centos7

问题描述软件商店下载邮局管理器不成功，面板运行是发生错误

相关截图（日志、错误）：REQUEST_DATE: 2023-04-29 23:27:44

PAN_VERSION: 7.9.9  OS_VERSION: CentOS  7.9.2009 x86_64(Py3.7.9) REMOTE_ADDR: 60.7.197.222 REQUEST_URI: POST /plugin?action=install_pluginREQUEST_FORM: {'sName': 'mail_sys', 'version': '4', 'min_version': '9'}  USER_AGENT: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/112.0.0.0 Safari/537.36 Edg/112.0.1722.58Traceback (most recent call last):  File "/www/server/panel/pyenv/lib/python3.7/site-packages/urllib3/connectionpool.py", line 382, in _make_request    self._validate_conn(conn)  File "/www/server/panel/pyenv/lib/python3.7/site-packages/urllib3/connectionpool.py", line 1010, in _validate_conn    conn.connect()  File "/www/server/panel/pyenv/lib/python3.7/site-packages/urllib3/connection.py", line 421, in connect    tls_in_tls=tls_in_tls,  File "/www/server/panel/pyenv/lib/python3.7/site-packages/urllib3/util/ssl_.py", line 429, in ssl_wrap_socket    sock, context, tls_in_tls, server_hostname=server_hostname  File "/www/server/panel/pyenv/lib/python3.7/site-packages/urllib3/util/ssl_.py", line 472, in _ssl_wrap_socket_impl    return ssl_context.wrap_socket(sock, server_hostname=server_hostname)  File "/www/server/panel/pyenv/lib/python3.7/site-packages/gevent/_ssl3.py", line 120, in wrap_socket    _session=session)  File "/www/server/panel/pyenv/lib/python3.7/site-packages/gevent/_ssl3.py", line 312, in __init__    raise x  File "/www/server/panel/pyenv/lib/python3.7/site-packages/gevent/_ssl3.py", line 308, in __init__    self.do_handshake()  File "/www/server/panel/pyenv/lib/python3.7/site-packages/gevent/_ssl3.py", line 672, in do_handshake    self._wait(self._read_event, timeout_exc=_SSLErrorHandshakeTimeout)  File "src/gevent/_hub_primitives.py", line 317, in gevent._gevent_c_hub_primitives.wait_on_socket  File "src/gevent/_hub_primitives.py", line 322, in gevent._gevent_c_hub_primitives.wait_on_socket  File "src/gevent/_hub_primitives.py", line 313, in gevent._gevent_c_hub_primitives._primitive_wait  File "src/gevent/_hub_primitives.py", line 314, in gevent._gevent_c_hub_primitives._primitive_wait  File "src/gevent/_hub_primitives.py", line 46, in gevent._gevent_c_hub_primitives.WaitOperationsGreenlet.wait  File "src/gevent/_hub_primitives.py", line 46, in gevent._gevent_c_hub_primitives.WaitOperationsGreenlet.wait  File "src/gevent/_hub_primitives.py", line 55, in gevent._gevent_c_hub_primitives.WaitOperationsGreenlet.wait  File "src/gevent/_waiter.py", line 154, in gevent._gevent_c_waiter.Waiter.get  File "src/gevent/_greenlet_primitives.py", line 61, in gevent._gevent_c_greenlet_primitives.SwitchOutGreenletWithLoop.switch  File "src/gevent/_greenlet_primitives.py", line 61, in gevent._gevent_c_greenlet_primitives.SwitchOutGreenletWithLoop.switch  File "src/gevent/_greenlet_primitives.py", line 65, in gevent._gevent_c_greenlet_primitives.SwitchOutGreenletWithLoop.switch  File "src/gevent/_gevent_c_greenlet_primitives.pxd", line 35, in gevent._gevent_c_greenlet_primitives._greenlet_switchsocket.timeout: The handshake operation timed outDuring handling of the above exception, another exception occurred:Traceback (most recent call last):  File "/www/server/panel/pyenv/lib/python3.7/site-packages/requests/adapters.py", line 449, in send    timeout=timeout  File "/www/server/panel/pyenv/lib/python3.7/site-packages/urllib3/connectionpool.py", line 756, in urlopen    method, url, error=e, _pool=self, _stacktrace=sys.exc_info()[2]  File "/www/server/panel/pyenv/lib/python3.7/site-packages/urllib3/util/retry.py", line 531, in increment    raise six.reraise(type(error), error, _stacktrace)  File "/www/server/panel/pyenv/lib/python3.7/site-packages/urllib3/packages/six.py", line 735, in reraise    raise value  File "/www/server/panel/pyenv/lib/python3.7/site-packages/urllib3/connectionpool.py", line 706, in urlopen    chunked=chunked,  File "/www/server/panel/pyenv/lib/python3.7/site-packages/urllib3/connectionpool.py", line 385, in _make_request    self._raise_timeout(err=e, url=url, timeout_value=conn.timeout)  File "/www/server/panel/pyenv/lib/python3.7/site-packages/urllib3/connectionpool.py", line 337, in _raise_timeout    self, url, "Read timed out. (read timeout=%s)" % timeout_valueurllib3.exceptions.ReadTimeoutError: HTTPSConnectionPool(host='api.bt.cn', port=443): Read timed out. (read timeout=30)During handling of the above exception, another exception occurred:Traceback (most recent call last):  File "class/panelPlugin.py", line 562, in __download_plugin    stream=True)  File "/www/server/panel/pyenv/lib/python3.7/site-packages/requests/api.py", line 119, in post    return request('post', url, data=data, json=json, **kwargs)  File "/www/server/panel/pyenv/lib/python3.7/site-packages/requests/api.py", line 61, in request    return session.request(method=method, url=url, **kwargs)  File "/www/server/panel/pyenv/lib/python3.7/site-packages/requests/sessions.py", line 542, in request    resp = self.send(prep, **send_kwargs)  File "/www/server/panel/pyenv/lib/python3.7/site-packages/requests/sessions.py", line 655, in send    r = adapter.send(request, **kwargs)  File "/www/server/panel/pyenv/lib/python3.7/site-packages/requests/adapters.py", line 529, in send    raise ReadTimeout(e, request=request)requests.exceptions.ReadTimeout: HTTPSConnectionPool(host='api.bt.cn', port=443): Read timed out. (read timeout=30)During handling of the above exception, another exception occurred:Traceback (most recent call last):  File "/www/server/panel/BTPanel/__init__.py", line 1995, in publicObject    res = run_obj.run(toObject, defs, get)  File "/www/server/panel/BTPanel/__init__.py", line 1942, in run    result = getattr(toObject, get.action)(get)  File "class/panelPlugin.py", line 826, in install_plugin    result = self.install_sync(pluginInfo, get)  File "class/panelPlugin.py", line 876, in install_sync    return self.__install_plugin(pluginInfo['name'], get.version)  File "class/panelPlugin.py", line 93, in __install_plugin    filename = self.__download_plugin(upgrade_plugin_name, upgrade_version)  File "class/panelPlugin.py", line 564, in __download_plugin    raise public.PanelError(public.error_conn_cloud(str(ex)))public.PanelError: 面板运行时发生错误: 面板运行时发生错误: 抱歉，连接云端服务器失败! -

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可能的原因：

   
• 本地服务器网络异常
• 本地服务器DNS配置异常
• 云端服务器故障
  

您好，该错误提示您的服务器连接不上我们的下载节点，您可以在面板设置上修改一下通讯节点，选择离您服务器较近的节点地址。操作如图：

如果上诉操作后还是无法正常下载软件，麻烦您到终端执行一下脚本：

1. bash <(wget --no-check-certificate -qO- https://download.bt.cn/tools/auto_node.sh)

复制代码

该命令为执行脚本，此脚本仅作用于修复节点，不会对您的站点有影响。
执行完成后正常的结果为如下（节点IP以实际结果为准）：

如果出现错误，麻烦提供一下错误截图。谢谢