【待反馈】宝塔面板网页打不开了，修复后也启动不了

为了能快速了解并处理您的问题，请提供以下基础信息：

面板、插件版本：

系统版本：

问题描述：

相关截图（日志、错误）：

File "/www/server/panel/pyenv/lib/python3.7/site-packages/urllib3/connectionpool.py", line 706, in urlopen
    chunked=chunked,
  File "/www/server/panel/pyenv/lib/python3.7/site-packages/urllib3/connectionpool.py", line 382, in _make_request
    self._validate_conn(conn)
  File "/www/server/panel/pyenv/lib/python3.7/site-packages/urllib3/connectionpool.py", line 1010, in _validate_conn
    conn.connect()
  File "/www/server/panel/pyenv/lib/python3.7/site-packages/urllib3/connection.py", line 353, in connect
    conn = self._new_conn()
  File "/www/server/panel/pyenv/lib/python3.7/site-packages/urllib3/connection.py", line 177, in _new_conn
    % (self.host, self.timeout),
urllib3.exceptions.ConnectTimeoutError: (<urllib3.connection.HTTPSConnection object at 0x7f61e16b9250>, 'Connection to www.bt.cn timed out. (connect timeout=60)')

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "/www/server/panel/pyenv/lib/python3.7/site-packages/requests/adapters.py", line 449, in send
    timeout=timeout
  File "/www/server/panel/pyenv/lib/python3.7/site-packages/urllib3/connectionpool.py", line 756, in urlopen
    method, url, error=e, _pool=self, _stacktrace=sys.exc_info()[2]
  File "/www/server/panel/pyenv/lib/python3.7/site-packages/urllib3/util/retry.py", line 573, in increment
    raise MaxRetryError(_pool, url, error or ResponseError(cause))
urllib3.exceptions.MaxRetryError: HTTPSConnectionPool(host='www.bt.cn', port=443): Max retries exceeded with url: /api/wpanel/get_messages (Caused by ConnectTimeoutError(<urllib3.connection.HTTPSConnection object at 0x7f61e16b9250>, 'Connection to www.bt.cn timed out. (connect timeout=60)'))

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "class/http_requests.py", line 104, in post
    result = requests.post(url,data,timeout=timeout,headers=headers,verify=verify)
  File "/www/server/panel/pyenv/lib/python3.7/site-packages/requests/api.py", line 119, in post
    return request('post', url, data=data, json=json, **kwargs)
  File "/www/server/panel/pyenv/lib/python3.7/site-packages/requests/api.py", line 61, in request
    return session.request(method=method, url=url, **kwargs)
  File "/www/server/panel/pyenv/lib/python3.7/site-packages/requests/sessions.py", line 542, in request
    resp = self.send(prep, **send_kwargs)
  File "/www/server/panel/pyenv/lib/python3.7/site-packages/requests/sessions.py", line 655, in send
    r = adapter.send(request, **kwargs)
  File "/www/server/panel/pyenv/lib/python3.7/site-packages/requests/adapters.py", line 504, in send
    raise ConnectTimeout(e, request=request)
requests.exceptions.ConnectTimeout: HTTPSConnectionPool(host='www.bt.cn', port=443): Max retries exceeded with url: /api/wpanel/get_messages (Caused by ConnectTimeoutError(<urllib3.connection.HTTPSConnection object at 0x7f61e16b9250>, 'Connection to www.bt.cn timed out. (connect timeout=60)'))

[2023-09-18 12:31:07][DEBUG] - Traceback (most recent call last):
  File "/www/server/panel/pyenv/lib/python3.7/site-packages/urllib3/connection.py", line 170, in _new_conn
    (self._dns_host, self.port), self.timeout, **extra_kw
  File "/www/server/panel/pyenv/lib/python3.7/site-packages/urllib3/util/connection.py", line 96, in create_connection
    raise err
  File "/www/server/panel/pyenv/lib/python3.7/site-packages/urllib3/util/connection.py", line 86, in create_connection
    sock.connect(sa)
socket.timeout: timed out

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "/www/server/panel/pyenv/lib/python3.7/site-packages/urllib3/connectionpool.py", line 706, in urlopen
    chunked=chunked,
  File "/www/server/panel/pyenv/lib/python3.7/site-packages/urllib3/connectionpool.py", line 382, in _make_request
    self._validate_conn(conn)
  File "/www/server/panel/pyenv/lib/python3.7/site-packages/urllib3/connectionpool.py", line 1010, in _validate_conn
    conn.connect()
  File "/www/server/panel/pyenv/lib/python3.7/site-packages/urllib3/connection.py", line 353, in connect
    conn = self._new_conn()
  File "/www/server/panel/pyenv/lib/python3.7/site-packages/urllib3/connection.py", line 177, in _new_conn
    % (self.host, self.timeout),
urllib3.exceptions.ConnectTimeoutError: (<urllib3.connection.HTTPSConnection object at 0x7f9618f21310>, 'Connection to www.bt.cn timed out. (connect timeout=60)')

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "/www/server/panel/pyenv/lib/python3.7/site-packages/requests/adapters.py", line 449, in send
    timeout=timeout
  File "/www/server/panel/pyenv/lib/python3.7/site-packages/urllib3/connectionpool.py", line 756, in urlopen
    method, url, error=e, _pool=self, _stacktrace=sys.exc_info()[2]
  File "/www/server/panel/pyenv/lib/python3.7/site-packages/urllib3/util/retry.py", line 573, in increment
    raise MaxRetryError(_pool, url, error or ResponseError(cause))
urllib3.exceptions.MaxRetryError: HTTPSConnectionPool(host='www.bt.cn', port=443): Max retries exceeded with url: /api/wpanel/get_messages (Caused by ConnectTimeoutError(<urllib3.connection.HTTPSConnection object at 0x7f9618f21310>, 'Connection to www.bt.cn timed out. (connect timeout=60)'))

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "class/http_requests.py", line 104, in post
    result = requests.post(url,data,timeout=timeout,headers=headers,verify=verify)
  File "/www/server/panel/pyenv/lib/python3.7/site-packages/requests/api.py", line 119, in post
    return request('post', url, data=data, json=json, **kwargs)
  File "/www/server/panel/pyenv/lib/python3.7/site-packages/requests/api.py", line 61, in request
    return session.request(method=method, url=url, **kwargs)
  File "/www/server/panel/pyenv/lib/python3.7/site-packages/requests/sessions.py", line 542, in request
    resp = self.send(prep, **send_kwargs)
  File "/www/server/panel/pyenv/lib/python3.7/site-packages/requests/sessions.py", line 655, in send
    r = adapter.send(request, **kwargs)
  File "/www/server/panel/pyenv/lib/python3.7/site-packages/requests/adapters.py", line 504, in send
    raise ConnectTimeout(e, request=request)
requests.exceptions.ConnectTimeout: HTTPSConnectionPool(host='www.bt.cn', port=443): Max retries exceeded with url: /api/wpanel/get_messages (Caused by ConnectTimeoutError(<urllib3.connection.HTTPSConnection object at 0x7f9618f21310>, 'Connection to www.bt.cn timed out. (connect timeout=60)'))

您好，这个可能是面板环境错误导致的，您执行下面的命令手动修复一下面板环境，下面的命令不要在面板的终端中执行，如果在执行过程中有报错，请截图发出来
备份当前面板环境：

1. mv /www/server/panel/pyenv /www/server/panel/pyenv.bak

复制代码

执行修复面板环境命令：

1. curl http://download.bt.cn/install/update_panel.sh|bash

复制代码

堡塔运维小林 发表于 2023-9-18 21:40
您好，这个可能是面板环境错误导致的，您执行下面的命令手动修复一下面板环境，下面的命令不要在面板的终端 ...

宝塔用户_qxxibq 发表于 2023-9-18 22:10

您好，这个是正常的，您执行bt 14命令去获取面板的url，再去访问看看是否正常

堡塔运维小林 发表于 2023-9-18 22:18
您好，这个是正常的，您执行bt 14命令去获取面板的url，再去访问看看是否正常 ...

还是不行，显示无法访问此网站

堡塔运维小林 发表于 2023-9-18 22:18
您好，这个是正常的，您执行bt 14命令去获取面板的url，再去访问看看是否正常 ...

麻烦明天在帮我想想解决办法哦

宝塔用户_qxxibq 发表于 2023-9-18 22:37
麻烦明天在帮我想想解决办法哦

您好，截图看一下无法访问报错的信息

堡塔运维小林 发表于 2023-9-18 22:43
您好，截图看一下无法访问报错的信息

端口现在是25126，安全组里面端口也是打开的

宝塔用户_qxxibq 发表于 2023-9-19 09:00
端口现在是25126，安全组里面端口也是打开的

您好，用这个工具(https://tool.chinaz.com/port)扫描了一下您的25126端口，显示是关闭状态，您检查一下您的系统防火墙、安全组是否开放了该端口，另外可以执行下面的这个命令看一下系统是否监听了这个25126端口，然后把执行结果截图发出来

1. # 执行这个命令启动宝塔，然后再去浏览器中访问面板，访问之后再去执行第二条命令
   
2. bt 1
   
3. 
   
4. ss -auntpl |grep 25126

复制代码

堡塔运维小林 发表于 2023-9-19 18:27
您好，用这个工具(https://tool.chinaz.com/port)扫描了一下您的25126端口，显示是关闭状态，您检查一下您 ...

你好，宝塔启动不了了的

宝塔用户_qxxibq 发表于 2023-9-19 21:46
你好，宝塔启动不了了的

您好，这个可能是面板环境错误导致的，您执行下面的命令手动修复一下面板环境，下面的命令不要在面板的终端中执行，如果在执行过程中有报错，请截图发出来
备份当前面板环境：
mv /www/server/panel/pyenv /www/server/panel/pyenv.bak
执行修复面板环境命令：
curl http://download.bt.cn/install/update_panel.sh|bash

堡塔运维小林 发表于 2023-9-19 22:28
您好，这个可能是面板环境错误导致的，您执行下面的命令手动修复一下面板环境，下面的命令不要在面板的终 ...

看下我们前面的记录，最开始就是让用这两个命令，试过了的

宝塔用户_qxxibq 发表于 2023-9-19 22:34
看下我们前面的记录，最开始就是让用这两个命令，试过了的

私信我您的todesk或者向日葵，我远程看看，私信后这里回复

您好，您的问题解决了吗？